User Consultation

The Family Centre is working on a Strategic Plan which will set the direction of the charity and the services we will aim to deliver for the next five years.

This plan will be based on all the feedback we have had from our family members, and the professionals that support them.

We held annual user surveys in 2011, 2012 and 2013.  You can see the published reports for 2012 and 2013 on our User Survey page.
In October 2013 we held a User Forum with funding from Awards for All.  The families that attended really helped us shape ideas about family needs into services that we could deliver.
We keep a database of all the comments and feedback that we receive face-to-face, by email, by phone and on our facebook page.
We used all that information to create a document called Setting the Direction.  This was available for consultation from consultation from November 24th 2013 to January 5th 2014.
Following the consultation period the document was made final and you can read Setting the Direction here.
We held our final User Forum on Sunday April 27th.

Thank you to all the families that have contributed to this process.